EMC/CHASE customer service representatives have lied to us and they treated us like if we are doing something wrong. So far we have not fallen behind on payments, but are requesting a loan modification because we struggle to make the current payments.
They closed our first case because they said there were documents missing. We know that they are lying because me made sure that everything was included in the package. Different representatives did not agree on which document was missing (according to them), each person refer to a different document. They said to send a package again. We did and a month later when I called to know the status of the second application, they said there was nothing on the system saying that we had applied again. Through the process calls were dropped, waiting time of 55 minutes, got transferred many times and nobody knew the facts of our case. We are tired, disappointed, stressed, and unsure about our living situation in the future.
We are frustrated, and do not what to do anymore.
Please let me know where can I file complaints against EMC/CHASE, and if you think that a suing them is a good idea.
Monetary Loss: $600.