Tried to Call the EMC mmortgage service for problems with login into my account online. i am foreign national, and do not have an SSN number, but I entered loan number accurately, and the automated system of the phone kept prompting me for a SSN number, and kept running me around in circles.
When I finally, after 20 minutes, spoke to a live person, told computer system is down, and that she will transfer me to someone with system running.
i was on hold, and behold! I was transfered back to the automated system, where, after trying to get back a Cust. service rep, 3 times, I got bounced to a recording telling me to call back when I get the loan number.
Do not bother with these people and their loan offers, or parent company. Inexcusable!