We have paid our mortgage timely. Never experienced unemployment.
Needed their understanding and help for only 2 months. They didn't want to help. NO DEFERMENT PAYMENTS, NO PAYMENT PLAN IF NO INCOME. NOTHING.
Put a sign out and sell you house as fast as you can and for less than you owe, was their advise. Absolutely no interest in our hardship or problem.
We were sold off to them by Quicken Loans. Stay away from them.
If you get sold off, find some other company and get your house out of their hands, see other reviews and lawyer investigations. They are a bad company!!!!!